At FindCity, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, please review our refund and returns policy below.

1. Return Eligibility

You may return items within 30 days of receiving your order. To be eligible for a return, items must be:

  • Unused and in their original packaging
  • Accompanied by a receipt or proof of purchase

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our customer service team at [email protected] or call us at (434) 685-7046 to request a return authorization.

  2. Once authorized, securely package the item(s) you wish to return.

  3. Ship the package to the following address:

    FindCity
    4513 Horseshoe Rd
    Danville, Virginia (VA), 24541

3. Return Shipping Costs

You are responsible for paying return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75.

4. Refund Process

Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, your refund will be processed to the original payment method within 7-10 business days.

5. Non-Returnable Items

Certain items cannot be returned, including:

  • Gift cards
  • Sale or clearance items (unless defective)

6. Exchanges

If you would like to exchange an item for a different size or color, please follow the return process above and place a new order for the desired item.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will work with you to resolve the issue and provide a replacement or refund.

8. Changes to This Policy

We may update this refund and returns policy from time to time. Any changes will be posted on this page with an updated effective date.

9. Contact Us

If you have any questions or concerns regarding our refund and returns policy, please reach out to us:

Email: [email protected]
Phone: (434) 685-7046
Address: 4513 Horseshoe Rd, Danville, Virginia (VA), 24541

Thank you for shopping with FindCity! We appreciate your business.